Refund & Payment Assurance Policy
Effective Date: January 1, 2025
At Hillshire Media (“we,” “our,” or “us”), we are committed to delivering high-quality services while ensuring secure and transparent financial transactions. This Refund Policy outlines the terms under which refunds are issued, particularly for payments processed through trusted platforms such as Wise. By purchasing our services, you agree to the terms stated below.
Scope of This Policy
This policy applies to all services offered by Hillshire Media, including writing, publishing, and marketing solutions. It governs refund eligibility, payment verification, and dispute resolution procedures.
Secure Payment Processing
All payments are handled through reliable third-party platforms, including Wise, to ensure safety and transparency. We do not store sensitive financial information on our servers. Payment confirmations and transaction records are maintained securely for verification purposes.
Eligibility for Refunds
We offer refunds under the following conditions:
- A full refund will be issued if the services outlined in your selected package are not delivered.
- Refunds may be considered if we are unable to fulfill the agreed scope of work due to internal limitations.
Non-Refundable Circumstances
Refunds will not be granted in the following situations:
- Change of mind after the project has been initiated
- Delays caused by a lack of communication or required input from the client
- Partial completion of work where milestones have already been delivered
- Dissatisfaction based on subjective preferences not aligned with the original brief
Refund Request Process
To request a refund, you must:
- Submit a written request to [email protected]
- Provide relevant details, including your order information and reason for the request
- Allow our team a reasonable time to review and respond
All requests are carefully evaluated to ensure fairness and transparency.
Verification & Processing Timeline
We take appropriate technical and organizational measures to protect your information, including:
- Refunds are subject to verification of the original transaction, especially for payments made via Wise.
- Once approved, refunds are processed within 5–10 business days
- The refunded amount will be returned through the original payment method whenever possible
Service Commitment Guarantee
We stand behind the quality of our services. If we fail to deliver as promised within the agreed package, you are entitled to a 100% money-back guarantee, subject to the terms outlined in this policy.
Data Handling & Confidentiality
Any personal or transactional information shared during the refund process is handled with strict confidentiality and used solely for verification and support purposes.
Policy Modifications
Hillshire Media reserves the right to update or revise this Refund Policy at any time. Changes will be reflected on this page along with the updated effective date.
Contact & Support
For any refund-related inquiries or assistance, please get in touch with us: